Project: UX research, workshop creation & delivery and prototyping
Role: Lead UX (Agency)
Delivering a discovery phase for the Bristol based charity. The goal was to understand what the charity needed from it's website and who are the key users.
I led the UX research phase around: stakeholder meetings, workshops, user surveys and heat mapping.
This enabled the delivery of a prototype with accompanying personas and key user journeys.
Please ask me about the sensitive challenges faced.